TechnicalEXCEL workbookMay 25, 2026
Horizon Fintech: Member Support KPI Dashboard
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Horizon Fintech: Member Support KPI Dashboard - Overview
3
Metric
Value
Target
Owner
Note
4
Search pulse
38
73
Growth
Linked to AI search changing SEO, content, and publisher strategy
5
AI readiness
50
86
Product
Linked to AI search changing SEO, content, and publisher strategy
6
Run success
62
99
Ops
Linked to AI search changing SEO, content, and publisher strategy
7
p95 latency
74
70
Engineering
Linked to AI search changing SEO, content, and publisher strategy
8
Cost/user
86
83
Finance
Review against C1 cost envelope
9
Human review
13
96
Risk
Linked to AI search changing SEO, content, and publisher strategy
10
Activation
25
67
CS
Linked to AI search changing SEO, content, and publisher strategy
12
Composite score
=AVERAGE(B4:B10)
=AVERAGE(C4:C10)
14
Source basis
Sources: Google Trends US trending searches, Google I/O 2026 announcements, Google AI Search updates, Gartner agentic AI research, Deloitte 2026 AI enterprise reporting, arXiv AI Overviews measurement research.